Before the user needs service, consider what the user wants and meet their service expectations, such as pre-sales technical guidance, in-service training, centralized training from after-sales to pre use, regular training after use, and after-sales user follow-up.
Subdivide organizational users, individual users, experimental users, new product users, and centralized and zero sensitivity operation services, carefully design targeted service plans, allocate resources based on user value differentiation, establish comparative advantages in services, continuously identify diversified products that meet user needs, and provide customized services for users.
Based on customer relationship management, improve Marketing channel, optimize service processes, improve support means, and meet customer needs with efficient services.
High quality service:
Pay attention to the construction of service teams and the cultivation of service skills, improve the quality of customer service, and move users with friendly and meticulous services.